Faq Help Center
Warranty Program
If you encounter any technical issues with our products, our knowledgeable technical support team is available to assist you in finding solutions. Additionally, if any of our products fail to meet our quality standards or become defective, we’ll provide a replacement free of charge.
Here’s some information on how to file a warranty claim:
- Gather the necessary information: Before filing a warranty claim, you will need to gather certain information such as the product model and serial number, and a description of the issue you are experiencing with the product.
- Contact technical support: If you are experiencing an issue with your product, the first step is to contact technical support. They may be able to help you resolve the issue without needing to file a warranty claim.
- Check the warranty terms: Review the warranty terms and conditions to ensure that the issue you are experiencing is covered under the warranty. Some warranties may have specific limitations or exclusions.
- Submit a warranty claim: If the issue you are experiencing is covered by the warranty, you can submit a warranty claim. This typically involves filling out a form or contacting the manufacturer’s customer service department.
- Provide proof of purchase: You will likely need to provide proof of purchase when filing a warranty claim. This could be a contract, invoice, or other documentation.
- Follow up on the claim: After submitting a warranty claim, follow up with the manufacturer or distributor to ensure that the claim is being processed. Keep track of any communication and documentation related to the claim.
It’s also important to note that some products may come with a product replacement guarantee. This means that if the product fails within a certain period of time, the manufacturer will replace it free of charge. Be sure to check the warranty terms and conditions to see if your product comes with a product replacement guarantee.
Yes, we have retailers in several countries. Please let us know which country you are interested in, and we can provide you with more information about our retail partners in that region.
Cant find an answer? ask us
samples & ORDERS
Thank you for your interest in our products. While we do not offer free samples, we would be more than happy to provide you with detailed information about our products.
Yes, upon receiving the sample, please inspect it carefully to ensure that it meets your quality standards.If you are satisfied with the sample, you can place your order with confidence knowing that you will receive a high-quality product.
Please note that samples are subject to availability and may not be available for all products. Additionally, sample fees and shipping costs are non-refundable.
Our MOQ (minimum order quantity) varies depending on the shipment method you choose. Could you please let us know which shipment option you are interested in, so we can provide you with the corresponding MOQ?
We offer several shipping options, including sea, land, and fly, each with different MOQs. Once we receive this information, we will be able to provide you with a more detailed quote.
payment & SHIPPING
Sea Shipping:
- Sea shipping is a cost-effective option for transporting large volumes of goods over long distances.
- The shipping company will provide a container to load the goods in, and transport it via ship.
- Delivery times can be longer than other shipping methods, but costs are generally lower.
- Proper packaging and loading of goods is crucial to ensure safe transport.
Land Shipping:
- Land shipping is a common method for transporting goods within a country or region.
- It can be done via truck or train, and delivery times are typically faster than sea shipping.
- Costs can vary depending on the distance and size of the shipment.
- Proper packaging and loading of goods is also important for land shipping.
Fly Shipping:
- Fly shipping is the fastest method for shipping goods internationally or domestically.
- It is often more expensive than sea or land shipping, but offers quick delivery times.
- Goods are transported by airplane, and packaging requirements may differ from other shipping methods.
- Cargo space availability and weight restrictions should be considered when arranging fly shipping.
Shipping Availability:
- Please note that different shipping methods may have varying availability for different countries.
- Some countries may have restrictions or regulations on certain shipping methods or types of goods.
- It is important to check with the shipping company or customs authorities to ensure compliance with any regulations.
- Some shipping companies may offer additional services such as customs clearance or insurance, which can be helpful to consider when selecting a shipping method.
